TUOYING H.265 4K Encoder/Decoder User Guide

Gid Quick Start
(H.265 Encoder/Decoder)
Default IP:192.168.1.120, user: admin, password: 12345

Dyagram Koneksyon

• Power on encoder/decoder and connect it ’ro router via ethernet cable.

Download & Run Device Manager

2.1 Download Device Manager from below link: https://support.exvist.com/portal/en/kb/hdmi-encoder/device-manager/
2.2 Run IP Manager

• Ouvri zip la file ou telechaje nan lyen ki anwo a
• Double klike sou "EncDeviceTool.exe" ak Lè sa a, li pral travay

Configure IP address of Encoder/Decoder via Device Manager

• Run Device Manager (Double Click “EncDeviceTool.exe”)
• Antre non itilizatè ak modpas (admin & 12345 pa default)
• Select the encoder/decoder you would like to access and set
• Enter IP like 192.168.X.120 if not on the same network segment
• Antre nan Gateway tankou 192.168.X.1 epi klike sou "Modifye"

REMAK: Before entering the IP address, please go to WIN+R->CMD->ipconfig/all ->Scroll down to Ethernet Adapter and check the IP address like 192.168.X.97 of your PC, then it’ll be okay to enter the IP like 192.168.X.96 for the encoder/ decoder and click “Modify”, generally it’s on the same network segment and okay to access the encoder/decoder.

Access Encoder/Decoder from a Browser

4.1 Start a browser like Chrome, Firefox(Chrome Recommended).
4.2 Enter username (admin) and password (12345 by deffault).
4.3 Enter the IP address you configured above via Device Manager.
4.4 Click “Login” and the Preview paj ouvè nan navigatè w la.

Add Decoding Channel (Only Available for Video Codec)

5.1 Go to Setting->System->Channel->Decode Channel
5.2 Add CH5->Click”Modify”->Select Protocol (SQ, RTSP, RTMP, TS[TS, HLS])
5.3 Enter Device Name->Address(Like RTSP URL)->Username->Password
5.4 Click”Confirm” and then CH5 is already added successfully.

NÒT: If you are unsure of the exact URL of the RTSP siream, we recommend first checking how to pull the RTSP stream from your device using the VLC media player, or consulting with the manufacturer for assistance, as the URL may vary depending on the manufacturer.

Konfigirasyon paramèt odyo

6.1 Go to Sefting–>Video/Audio–>Audio->Set Audio Input as HDMI or Line-in
6.2 Set Codec type as AAC as it’s required by YouTube and Click “Save”

Konfigirasyon Paramèt pou Videyo

7.1 Go to Sefting–>Video/Audio–>Video–>Set GOP as 10(Reference Value)
7.2 Set Bitrate as 500 initially as uploading bandwidth will be occupied
7.3 Don’t forget to check the checkbox of Audio.

Konfigure adrès RTMP (Pran YouTube kòm egzanpample)

8.1 Go to Setting–>Push–>RTMP–>Enable
8.2 Enter Push URL: kopi kouran URL ak Stream Key soti nan YouTube Studio nan kolòn nan Pouse URL anba a:
NÒT: If two lines for PUSH URL, the correct format is Line1/Line2 with */” seperated between Line 1 and Line 2, please see below example:

Configure Wireless Connection(Only Available for WiFi Encoder/Decoder)

9.1 Go to Setting–>Network–>WiFi–>Double Click Trusted SSID
9.2 Enter correct password to SSID and Click “Save”
9.3 Refresh and Link Status will be shown “Connected” below which means it’s already connected to WiFi. If disconnected, please try it again or check whether MAC of encoder/decoder is in the whitelist of your router.
9.4 Power off the encoder/decoder and unplug the ethernet cable to allow the device to connect to the WiFi network.
REMAK: Ensure that the SSID (WiFi network name) consists of a combination of alphabets in English and numbers only. And it’s required to unplug the LAN cable and power off the encoder/decoder to reboot to make WiFi valid.

Dosye ak View Video(Only Required for Local Recording)

10.1 Set date & time correctly from Setting–>System–>Date & Time

• Select the Time Zone: select your time zone from the dropdown list
• Set Sync Mode: Change the Sync Mode to Manual
• Enable Sync with PC: Synchronize encoder/decoder’s time with your PC
• Save Your Settings: Click the Save button to apply all of your changes
• Restore Factory Settings: If necessary, restore the unit to default factory settings for a clean configuration
• Verify NTP Functionality: Ensure NTP (Network Time Protocol) is functioning by selecting the fime zone again, clicking Save, and then refreshing the page to verify that the time displayed is correct
  REMAK: it’s critical for recordings to be valid and searched.

10.2 Anrejistre Videyo

• Go to Setting–>Storage—>Click “Storage”–>Insert SD Card/USB Flash Drive
• Refresh to check if SD card/USB Flash Drive can be detected and format it
• Ale nan Dosye–>Chwazi Prensipal oswa Sub Stream–>Pake Tan
• Click “Start Recording” and it’s turn fo “Stop Recording”
• Tcheke "Estati dosye" si li montre "Anrejistreman"
  REMAK: Epitou li pral pi fasil pou peze bouton RES/REC pou 1 segonn pou kòmanse anrejistreman oswa sispann anrejistreman.

10.3 View Videyo

• Ale nan Anviwònman–>Magazen–>View Dosye
• Chwazi Dat ak Lè –>Rechèch–>Tout anrejistreman yo pral lis
• Klike "Jwe" -> Videyo ap jwe apre chaje
• Chwazi videyo–>Klike sou "Download" si ou ta renmen telechaje li

Sipò teknik

Any question, it’s sfrongly recommended to describe your issue and start a chat or follow the guides to automatically submit a support ticket in our help center (https://support.exvist.com)

Depanaj ak Solisyon

Q1. How to download firmware for encoder or codec?
A: Downloading the latest firmware for encoder/codec is simple.

1. Start by identifying your model number or serial number.
2. Next, select the corresponding series from FAQs: Download Firmware for Encoder or Codec, and you’ll be redirected to the download page.
   NÒT: The firmware download page is accessible exclusively to registered users through our help center. If you’re not yet registered, we recommend creating an account to take full advantage of our support resources.

Q2. What does 1920*1080P@30HZ mean?
A: If it shows 1920*1080P@30HZ on GUI, probably it’s failed to detect the HDMI signal. Take the following steps if there is a failure to detect an HDMI signal.
Ensuring that the HDMI cable is properly connected and meets the necessary requirements, as well as checking and adjusting the output resolution of the HDMI signal, can often resolve detection issues.

Q2. Why can’t | access the encoder/codec on the same switch or router?
A: If your computer and the encoder are not on the same network segment, even if connected to the same router or switch, you may need to adjust the encoder’s IP address to ensure they are on the same network. Here’s how you can do it on a Windows 10 PC:

1. Louvri Kòmandman:
   Press Win + R, typeecmd, and press Enter to open Command Prompt.
   Type ipconfig /all and press Enter to view the IP configuration of your PC.
   Note down the IP address associated with the Ethernet adapter (e.g.. 192.168.X.7).
2. Modify Encoder/Decoder IP Address:
   Go to Device Manager->Chèche pou and select the encoder/decoder.
   Manually enter an IP address for encoder/decoder (e.g.. 192.168.X.129) to match the network segment of your PC.
   Click Modify for change the encoder’s IP address.
   After making these changes, the encoder should be accessible.

Q4. Why does my encoder fail for detect the HDMI signal from my computer with an output resolution of 1366×768?
A: If the HDMI output resolution of the computer is set to 1366×768, the encoder typically cannot detect this video resolution. This limitation arises because the encoder’s main chip processes video resolutions based on specific mathematical calculations, and 1366 divided by 4 is not an integer. As a result, the encoder is unable to handle this resolution, making it incompatible with the current hardware and firmware design.
To resolve this issue, it is recommended to adjust the HDMI output resolution o a standard format supported by the encoder, such as 1280×720 (720p) or 1920×1080 (1080p). These resolutions are widely supported and ensure that the video signal can be properly detected and encoded without issues.
Q5. Which USB cameras are compatible with this codec?
A: Our testing has included USB cameras from Hikvision, Logistech, and various other brands. If you encounter any issues with adding a USB camera, please inform us so that we can assist in resolving the problem.
The codec is only compatible with USB2.0 cameras, not USB3.0.
Q6. What decoding protocols are supported by this codec?
A: The supported protocols for decoding include SQ, RTSP, RTMP, TS and MP4. The SQ protocol is a privately developed communication protocol by EXVIST, exclusively designed for use with EXVIST’s encoder, decoder, IP camera, and other products. It is not open for use with devices from other manufacturers. If you encounter difficulties adding other devices using the SQ protocol, it is advisable to consider using alternative common protocols as a solution.
Q7. Which IP cameras are compatible with this codec?
A: We have conducted extensive testing with EXVIST HDMI encoders, EXVIST IP cameras, Hikvision IP cameras, AXIS IP camera P3365, Dahua IP cameras, RaySharp NVRs and IP cameras, TVT IP cameras, UNV IP cameras, Reolink IP cameras, TP-LINK IP cameras like the C520WS, and other devices that support standard protocols. Typically, using the RTSP protocol poses no issues when adding these IP cameras to our codec. However, for other brands, If decoding the RTSP stream of IP cameras from other brands has been unsuccessful, it could necessitate integration efforts. Integration involves developing custom software to interface with the IP cameras from different brands. Collaboration with the camera manufacturer o understand their protocols and developing a solution that can effectively integrate with their products may also be required.
Q8. How can | stream at 50fps or 60fps using an HDMI encoder?
A: If it only gives you 25 or 30fps, then it’s necessary to switch the system mode to support 50 or 60fps if available. Go to Sefting->System Setting->Select “System Mode” from the dropdown list: 2*1080P@25/30+D1@25/30 to 1*1080P@50/60 and reboot the encoder to make it valid.
NÒT: then main stream ONLY will be available for streaming after switching the system mode.
Q9. Why is the default HDMI output resolution set to 1080P@60Hz on 4K encoder?
A: If the default HDMI output resolution is 4K (3840×2160), there might be issues displaying it correctly on most monitors. This is because the default display resolution for most monitors is 1920×1080. Monitors that do not support resolutions higher than 1080p may not be able to show content properly, potentially causing distortion or loss of clarity.
However, if you wish to display 4K (3840×2160) content, you can adjust the output resolution by navigating to System Settings and selecting Video Output Format. This change allows the codec to output 4K resolution, ensuring that the video displays correctly on monitors that support higher resolutions. If’s important to make sure that your monitor can handle 4K resolution to view the content without any issues.
Q10. Can we use H.265 encoding when sireaming by RTMP?
A: Negative. RTMP (Real-Time Messaging Protocol) only supports H.264 encoding and does not support H.265 encoding. Adobe has announced that there will be no further updates or maintenance for RTMP, which limits its support to H.264 encoding. Therefore, when pushing streams using RTMP, it is important for ensure that the video encoding is set to H.264.
Q11. Why is streaming encoder failed to push live stream to YouTube?
A: It’s important to ensure that all the necessary settings and configurations are correctly set up to successfully push a live stream to YouTube. Here are some troubleshooting steps to consider:

• Check the encoder to ensure that it’s successfully detecting the HDMI signal. This is essential for capturing the video source for the live stream.
• Verify that the audio is enabled and set to use AAC encoding, as YouTube requires specific audio formats for live streaming.
• Confirm that the video encoding is set to H.264, as RTMP (Real-Time
  Messaging Protocol) doesn’t support H.265 encoding.
• Verify that the bitrate is appropriately set. It may be necessary to adjust the bitrate, especially if it’s initially set too high, as this can impact the sireaming quality and stability.
• Check the default DDNS settings to ensure they are available & functional, especially in the EU. Consider changing the DNS settings if needed.
• Verify that there’s sufficient uploading bandwidth available for the live stream. If bandwidth is limited, adjusting the bitrate to a lower value can help ensure a more stable stream.

By addressing these points, the issues that may prevent the successful pushing of a live stream to YouTube can be identified and resolved.
Q12. Why does YouTube sireaming fail when switching audio to Line-in?
A: When you switch the audio input from HDMI to Line-in, the encoding algerithm used for streaming is not automatically adjusted, resulting in pending audio. Rebooting the device after the switch is necessary to reset the encoding algorithm and ensure that the audio is properly streamed to YouTube. This issue could be related to the audio encoding settings not  properly switching when the input source is changed, thereby requiring a reboot to apply the changes.
Q13. Can we upgrade firmware directly through UI?
A: Upgrading firmware directly through the user interface (Ul) of an encoder is generally NOT RECOMMENDED, due to the potential risks associated with the process. Firmware upgrades can significantly impact the functionality and stability of the device, and improper execution of the upgrade can lead to device instability, malfunctions, or even permanent damage.
Instead, firmware upgrades are typically recommended to be performed using a Device Manager of Encoder provided by the EXVIST and under wired connection. For more information, please refer to Upgrade Firmware for Encoder/Codec.
Given the potential implications of firmware upgrades, it’s important to carefully follow the manufacturer’s guidelines and recommendations when performing this process. If unsure about the correct procedure for upgrading firmware on a particular encoder, it’s advisable to reach out to the manufacturer’s support team for guidance.

Enstriksyon Sekirite

• Elektrisite: in the use of the product, you must be in strict compliance with the electrical safety regulations of the nation and region.
• Avètisman: product contains a button or coin cell battery.

https://support.exvist.com