Manyèl Itilizatè Tracker Debaz TELTONIKA FTC965 la

FTC965
Basic tracker
Manyèl rapid v1.0
2025-09-29

GLOSÈ

KEP – Circular Error Probable: a statistical statistical measure used to describe the accuracy of a positioning system, commonly used in the context of GNSS. CEP represents the radius of a circle, centered on the true position, within which a given percentage (usually 50%) of the measured positions are expected to fall.
pò COM – Serial communication interface that is used to transfer information to/from devices such as modems, terminals and various peripherals .
FRÈT start – A COLD start occurs when the GNSS receiver lacks all the necessary information for a position fix, requiring it to start from scratch. This means it needs to acquire and decode the almanac and ephemeris data from the satellites, determine the satellite positions, and calculate its position.
FOTA – Firmware-Over-The-Air.
HOT start – A HOT start occurs when the GNSS receiver has all the necessary information to calculate a position fix readily available. This includes the almanac and ephemeris data, the approximate time, and its last known position.
IMEI – International Mobile Equipment Identity: a unique numeric identifier used by networks to identify devices .
NITZ – Network Identity and Time Zone: a mechanism in GSM, used to provision time, date and other parameters to mobile devices in a network.
NTP – Network Time Protocol: a networking protocol for clock synchronization between computer systems.
Menm si – Sekirite Siplemantè Low Voltage: yon sistèm elektrik kote voltage cannot exceed 50 VAC or 120 VDC under normal conditions, and under single-fault conditions, including earth faults in other circuits .
Record – AVL data stored in device memory. AVL data contains GNSS and I/O information.
WARM start – A WARM start occurs when the GNSS receiver has some, but not all, of the necessary information for a position fix. It might have valid almanac data but needs to download new ephemeris data or doesn’t have an accurate estimate of its current time or position .
SIM card should be inserted in the module while the connector is plugged off (while module has no power).

ENFÒMASYON SEKIRITE

This section contains information on how to operate FTC965 safely. By following these requirements and recommendations, you will avoid dangerous situations. You must read these instructions carefully before operating the device and follow them strictly!

SIYAL AK Senbòl

Warnings and cautions which are general to the use of the device under all circumstances are included in this section.
Some warnings and cautions are also inserted within the manual where they are most meaningful.
ATANSYON! Cautions alert users to exercise appropriate care for safe and effective use of the product.
AVÈTISMAN! Sa a klase yon danje nan nivo risk mwayen. Si w pa respekte avètisman an, sa ka lakòz blesi grav.
Tanpri sonje: Notes provide additional guidelines or information.
— The device uses a 10 V…90 V DC power supply. The nominal voltage se 12 V DC. Ranje a pèmèt nan voltage se 10 V…90 V DC.
CAUTION: Using a power supply outside this range may result in damage to the device or minor injuries. Always verify the power source before connection.
— To avoid mechanical damage, it is advised to transport the device in an impact-proof package. Before usage, the device should be placed so that its LED indicators are visible. They show the status of device operation.
— Before unmounting the device from vehicle, ignition MUST be OFF.
AVÈTISMAN: Pa demonte aparèy la. Si aparèy la domaje, câbles ekipman pou pouvwa yo pa izole oswa izolasyon an domaje, PA manyen aparèy la anvan debranche ekipman pou pouvwa a.
Tout aparèy transfè done san fil yo pwodui entèferans ki ka afekte lòt aparèy yo mete tou pre.
Aparèy la dwe konekte sèlman pa pèsonèl ki kalifye.
Aparèy la dwe byen tache nan yon kote ki predefini.
Pwogramasyon an dwe fèt lè l sèvi avèk yon PC ak ekipman pou pouvwa otonòm.
Enstalasyon ak/oswa manyen pandan yon tanpèt zèklè entèdi.
Aparèy la sansib a dlo ak imidite.
AVÈTISMAN: Risk pou eksplozyon si batri ranplase pa yon kalite ki pa kòrèk. Jete pil itilize yo dapre enstriksyon yo.
Pa ta dwe jete batri ak fatra kay jeneral. Pote pil ki domaje oswa ki uze nan sant resiklaj lokal ou a oswa jete yo nan bwat resiklaj batri yo jwenn nan magazen yo.
Siy sa a sou pake a vle di ke tout ekipman elektwonik ak elektrik yo itilize pa ta dwe melanje ak fatra kay jeneral.
SEKIRITE AK SEKIRITE DONE
In accordance with the General Data Protection Regulation (GDPR), this Data Processing Agreement (DPA) establishes obligations between Teltonika, the data processor, and its customers, acting as data controllers. The DPA outlines how Teltonika will handle customer data while adhering to GDPR regulations. This includes details on the data Teltonika can process, security measures in place, and customer rights concerning their data.
Pou yon konpreyansyon konplè sou akò a, ki gen ladan sous-pwosesè otorize yo, pwosedi vyolasyon done yo, ak rezolisyon diskisyon, tanpri al gade akò konplè sou tretman done yo: teltonika-gps.com/about-us/policies-certificates/data-processing-agreement

KONNEN PARÈY OU

Top view

Top view (san kouvèti)

1. GNSS antena

PAKÈ STANDARD GENYEN

— 10 pcs. of FTC965 trackers
— 10 pcs. of Input/Output power supply cables (0.7 m)
— Packaging box with Teltonika branding
Anba view (san kouvèti)

2. SIM slot
3. priz batri
4. Navigate LED (Blue LED)
5. Status LED (White LED)

FISKE PARÈY OU

1. Retire kouvèti anwo a
   You will receive your device partly closed. Gently remove side cover
2. Nano-SIM kat insert
   Mete kat SIM jan yo montre. Asire w ke kwen koupe kat Nano-SIM ap lonje dwèt sou plas SIM.
3. Tache kouvèti tounen
   Battery is already connected, so after configuring device fully close casing.
4. Aparèy la pare
   Make sure cover is fully closed.

PINOUT

Nimewo PIN	Non PIN	Deskripsyon
1	VCC (10-90) VDC (+)	(Wouj) Ekipman pou pouvwa (+ 10-90 V DC)
2	GND (-)	(Nwa) tè
3	DIN1	(Yellow) Digital input, channel 1. DEDWE POU ENTREP IGNITION
4	DIN 2/AIN 1/ DGS	(Grey) Input range: 0-30 V DC / Digital input, channel 2 / GND Sense input 1
5	DOUT1	(Blan) pwodiksyon dijital. Louvri pwodiksyon pèseptè. Maks. 0.5 A DC

SCHÈM FILAJ

KONEKSYON PC (WINDOWS)

1. Pouvwa-up FTC965 ak DC voltage (10-90V) ekipman pou pouvwa lè l sèvi avèk fil kouran elektrik. LED yo ta dwe kòmanse clignotant.
2. Connect device to computer using Micro-USB cable
3. Install USB driver, see “How to install USB drivers (Windows)1”

KOUMAN POU ENSTALE PILOTE USB (WINDOWS)

1. Download COM port drivers from here2.
2. Ekstrè epi kouri TeltonikaCOMDriver.exe.
3. Klike sou Next nan fenèt enstalasyon chofè a.
4. Nan fennèt sa a klike sou bouton Enstale.
5. Enstalasyon ap kontinye enstale chofè a epi evantyèlman fenèt konfimasyon an ap parèt. Klike sou Fini pou konplete konfigirasyon an.

KONFIGURASYON (WINDOWS)

Most Teltonika devices are shipped with default factory settings. Use Telematics Configuration Tool (TCT)1 to change these settings according to your needs.

	Konfigirasyon	TCT
Sistèm operasyon	Windows 7 Windows 8.1 Windows 10 Windows 11	Windows 10 Windows 11
MS .NET Frame work version	MS .NET kad 5.0	MS .NET framework 6.0
Version	64 bit	64 bit
Depo Disk		1 GB espas disk gratis
1 GB espas disk gratis		Ethernet port or Wi-Fi w/ network access for auto- update

TCT

1. Download the TCT (compressed archive).
2. Extract the archive and launch the executable. The TCT will be installed.
3. Launch the TCT.
4. In the Discovered devices list, select your device and press Configure.
5. The Device status window opens. It contains device, GNSS and Cellular information.

Sove sou aparèy
Save to device saves configuration to device.
Telechaje file (.cfg)
Telechaje file chaj konfigirasyon soti nan file.
Mete Anons sa sou file
Mete Anons sa sou file sove konfigirasyon nan file.
Mizajou
Update update device firmware.
Reyajiste konfigirasyon
Reyajiste konfigirasyon - mete konfigirasyon aparèy nan default.
Most important configurator sections are Mobile network (server, Mobile network settings) and Tracking settings (data collection parameters). More details about FTC965 configuration using TCT can be find on our Wiki¹.
RAPID SMS KONFIGURATION
The default configuration ensures best track quality and optimal data usage.
Byen vit mete aparèy ou an pa voye lòd SMS sa a ba li:

1. Before SMS text, two space symbols should be inserted. These spaces are dedicated for device SMS login and password.
   GPRS paramèt:
2. 2001- APN
3. 2002-ΑΡN username (leave field empty if there is no APN username)
4. 2003-APN password (if there are no APN password, empty field should be left)
   ANGLÈ SÈVÈ:
5. 2004- Domain
6. 2005- Port
7. 2006-Data sending protocol (0-TCP, 1-UDP)

PARAMÈ DEFAULT KONFIGURASYON
DETEKSYON MOUVMAN AK IGNITION:
Mouvman machin yo pral detekte pa akseleromètr
Yo pral detekte ignisyon pa pouvwa machin voltage ant 13.2 - 30 V
APARÈY FÈ YON DOSYE SOU STOP SI:
1 èdtan pase pandan machin nan estasyone ak ignisyon koupe
DOSYE VOYE POU SÈVÈ:
Chak 120 segonn, dosye yo voye sou sèvè a (si aparèy la te fè yon dosye)
APÈYÈ A FÈ YON DOSYE SOU DEPLAJE SI YONN NAN EVENMAN SA YO RIVE:
Chak 300 segonn
Machin kondwi 100 mèt
Machin vire 10 degre
Diferans vitès ant dènye kowòdone ak pozisyon aktyèl la pi gran pase 10 km/h
After successful SMS configuration, FTC965 device will synchronize time and update records to configured server. Time intervals and default I/O elements can be changed by using TCT1 or SMS parameters2.

MONTAJ REKÒMANDASYON

KONEKTE FIL
— Wires should be fastened to the other wires or non- moving parts. Do not place the wires near moving or heat-emitting objects.
— All electrical connections must be properly isolated. No bare wires should be visible. Re-apply isolation to wires if you removed factory isolation during installation.
— If the wires are placed in the exterior or in places where they can be damaged or exposed to heat, humidity, dirt, etc., additional isolation should be applied.
— Do not connect any wires to the vehicle’s board computer or control unit.
KONEKTE SOUS ENERGIS
— Ensure that after the car computer falls asleep, power is still available on chosen wire. Depending on car, this may happen in 5 to 30 minutes period.
— Lè modil konekte, mezire voltage ankò pou asire w ke li pa t diminye.
— It is recommended to connect to the main power cable in the fuse box.
— Use 3A, 125V external fuse.
KONEKTE FIL IGNITION
— Make sure that you have selected the correct wire for ignition signal – the electrical signal from the wire should be present after starting the engine.
— Check if this is not an ACC wire (when key is in the first position, most of the vehicle electronics are ON).
— Check if power is still available when you turn off any of vehicles devices.
— Ignition is connected to the ignition relay output. As alternative, any other relay, which has power output when ignition is on, may be chosen.
KONEKTE FIL TÈ
— Ground wire must be connected to the vehicle frame or metal parts that are fixed to the frame.
— If the wire is fixed with the bolt, the loop must be connected to the end of the wire.
— For better contact scrub paint from the spot where loop is going to be connected.
OPTIMAL MOUNTING LOCATION
— Mount the FTC965 under the plastic panel behind the front window, with the sticker/engraving facing towards the window (sky).
— It is recommended to place FTC965 behind dashboard as close to the window as possible. A good example of FTC965 placement is displayed in a picture below (area colored blue).

DEPANN

Troubleshooting section provides guidance to resolve frequently encountered issues during the setup and operational phases of the FTC965 device.
PWOBLEM KOMEN AK SOLISYON (FAQ)

Pwoblèm	Solisyon
Aparèy la pa limen lè konekte ak pouvwa	1. asire D' voltage range is within 10 – 90 V DC. 2. Avoid overvoltage and ensure that the device is mounted and connected according to mounting recommendations.
Inability to receive GPS signals.	1. Ensure that the device is mounted correct side up according to mounting recommendations 2. Check if device is not obstructed by metallic surfaces or other thick materials

DEVICE SPECIFC ISSUES AND SOLUTIONS

Pwoblèm	Solisyon
Data sending (modem status – deactivated) is not working, while device is connected and powered to PC with USB.	Make sure that, before connecting the USB cable, you first power the device using an external power source and voltage within 10-90 VDC.

KÒMAND SMS/GPRS ITILIZE SOUVAN

Kòmandman	Deskripsyon	Response sent on success?	Response sent on failure?
CPU reset	Rekòmanse aparèy la	Non	Wi
jwenn estati	Retounen estati aparèy la	Wi	Wi
allver	Returns information about device firmware and pyès ki nan konpitè	Wi	Non
web_konekte	Triggers FOTA service / connection	Wi	Wi

ENDIKASYON ki ap dirije

NAVIGASYON ki ap dirije

Konpòtman	Siyifikasyon
Limen an pèmanans	Siyal GNSS pa resevwa
Klike chak segonn	Mòd nòmal, GNSS ap travay
Off	GNSS etenn paske: Aparèy la pa travay oswa Aparèy la nan mòd dòmi
Klike rapid toujou	Firmware aparèy la ap flache

STATUS ki ap dirije

Konpòtman	Siyifikasyon
Klike chak segonn	Mòd nòmal
Klike chak de segonn	Mòd dòmi
Klike rapid pou yon ti tan	Aktivite modem
Off	Aparèy la pa travay oswa Aparèy la nan mòd bòt

Karakteristik debaz yo

Modil

Non	FTC965-QJAB0: Quectel EG915U-EU ak AG3335 FTC961-QKAB0: Quectel EG915U-LA with AG3335
Teknoloji	LTE CAT 1/GSM/GPRS/GNSS/BLUETOOTH® LE

GNSS

GNSS	GPS, GLONASS, GALILEO, BEIDOU
Reseptè	L1: 75 chanèl
Suivi sansiblite	-165 dBM
Pozisyon Presizyon	<1.8 m CEP
Presizyon vitès	< 0.1 m/s (nan +/- 15% erè)
Cho kòmanse	<1 s
Kòmanse cho	<25 s

Selilè

Gwoup 2G	FTC965-QJAB0: GSM: B2/B3/B5/B8 FTC965-QKAB0: GSM: B2/B3/B5/B8
Gwoup 4G	FTC965-QJAB0: LTE FDD (EG915U-EU): B1/B3/B5/B7/B8/B20/B28 FTC965-QKAB0: LTE FDD (EG915U-LA): B2/B3/B4/B5/B7/B8/B28/B66
Transfè done	LTE FDD (CAT 1): Max. 10 Mbps (DL) / Max. 5 Mbps (UL) GSM (GPRS): Max. 85.6 Kbps (DL) / Max. 85.6 Kbps (UL)
Transmèt pouvwa	Klas 5 pou GSM850/900: 30±5dBM Klas 3 pou GSM1800/1900: 29±5dBM Klas 3 pou LTE-FDD: 26±5dBM
Done sipò	SMS (TEXT, PDU), pwotokòl rezo (TCP, UDP)

Pouvwa

Antre voltage ranje	10 - 90 V DC
Back-up batri	320 mAh Li-Ion batri 3.7 V
Entèn fusible	3A

Entèfas

Antre dijital	1
Sorti dijital	1
Entrain analog yo	1
USB	2.0 USB Kalite-C
Endikasyon ki ap dirije	2 estati ki ap dirije limyè
SIM	Nano-SIM
memwa	128MB memwa flash entèn

Anviwònman fonksyònman

Tanperati opere (san batri)	40 °C a +85 °C
Tanperati depo (san batri)	-40 °C a +85 °C
Tanperati opere (ak batri)	0 °C a +40 °C
Tanperati depo (ak batri)	-20 °C a +45 °C pou 1 mwa -20 °C a +35 °C pou 6 mwa
Operasyon imidite	5% a 95% ki pa kondanse
Evalyasyon Pwoteksyon Ingress	IP69K
Tanperati chaj batri	-20 °C a +45 °C pou 1 mwa
Tanperati depo batri	-20 °C a +35 °C pou 6 mwa

Karakteristik

Detèktè	Akseleromètr
Senaryo	Green Driving, Over Speeding detection, Jamming detection, Excessive idling detection, Unplug detection, Crash Detection, Auto Geofence, Trip
Sleep modes,	Deep Sleep, Online Sleep, Power Off Sleep
Konfigirasyon ak aktyalizasyon firmwèr	FOTA Web, Konfigirasyon Teltonika (TCT)
Tan senkronizasyon	GNSS, NTP
Deteksyon ignisyon	Akseleromètr, pouvwa ekstèn Voltage

GARANTI

Nou garanti pwodwi nou yo 24 mwa garanti1 peryòd.
Tout pil yo gen yon peryòd garanti 6 mwa.
Yo pa bay sèvis reparasyon apre garanti pou pwodwi yo.
Si yon pwodwi sispann opere nan peryòd garanti espesifik sa a, pwodwi a ka:
— Repaired
— Replaced with a new product
— Replaced with an equivalent repaired product fulfilling the same functionality
— Replaced with a different product fulfilling the same functionality in case of EOL for the original product

DISCLAIMER GARANTI
Kliyan yo sèlman pèmèt yo retounen pwodwi kòm yon rezilta nan pwodwi a yo te defo, akòz asanble lòd oswa fay manifakti.
Pwodwi yo fèt pou itilize pa pèsonèl ki gen fòmasyon ak eksperyans.
Garanti pa kouvri defo oswa fonksyone byen ki te koze pa aksidan, move itilizasyon, abi, katastwòf, antretyen move oswa enstalasyon ensifizan - pa swiv enstriksyon fonksyònman (ki gen ladan echèk pou fè atansyon avètisman) oswa itilize ak ekipman ak li pa fèt pou itilize.
Garanti pa aplike pou nenpòt domaj konsekan.
Garanti a pa aplikab pou ekipman pwodwi siplemantè (sa vle di PSU, câbles kouran, antèn) sof si akseswar an defo lè yo rive.
Plis enfòmasyon sou sa ki RMA2

KONPAYI DETAY

Teltonika Telematik
Saltoniškių g. 9B,
LT-08105 Vilnius, Lithuania
Telefòn: +370 612 34567

TELEMATIK WEBSITE
teltonika-gps.com

Pou plis enfòmasyon sou pwodwi ak sèvis nou yo, tanpri vizite nou an websit: teltonika-gps.com.

WIKI KNOWLEDGE BASE
wiki.teltonika-gps.com

For technical assistance, troubleshooting, and further inquiries, refer to our comprehensive support resources at our technical assistance portal: Teltonika Wiki.

FOTA WEB
fota.teltonika.lt

Copyright © 2025, Teltonika. Espesifikasyon ak enfòmasyon yo bay nan dokiman sa a kapab chanje pa Teltonika san avètisman alavans.
1 Ou ka dakò sou lòt akò pou yon peryòd garanti pwolonje separeman.

3 wiki.teltonika-gps.com/view/RMA_guidelines