Helo Manuals & User Guides

Helo is a historic and prestigious brand in the wellness industry, specializing in the design and manufacture of sauna and steam bath products. With deep roots in Finnish sauna tradition, Helo offers a comprehensive range of electric sauna heaters, wood-burning stoves, infrared saunas, and steam generators. The brand is known for combining traditional sauna practices with modern technology, exemplified by their intelligent control systems like the SaunaLogic series.

As a core brand within the Sauna360 group (formerly TylöHelo), Helo continues to innovate with popular models such as the Himalaya, Havanna, and Roxx heaters. Whether for residential homes or commercial spas, Helo products are engineered to deliver a safe, relaxing, and therapeutic experience, supported by high-quality materials and Nordic craftsmanship.

• Why does my Helo heater emit an odor when used for the first time?

  It is normal for the sauna heater to emit some odor when heated for the first time. It is recommended to disconnect the heater briefly, air out the room, and then turn it back on.

• Konbyen fwa mwen ta dwe ordonne wòch sona yo?

  You should rearrange the sauna stones at least once a year and replace any weathered, small, or broken stones. This enhances air circulation and extends the useful life of the heating elements.

• What should I check if the sauna heater will not heat up?

  Check that the power is on, the main fuses are intact, the timer is set to the operating zone (not preset/delay), and the thermostat is set higher than the current room temperature.

• Can I use ceramic rocks in my Helo sauna heater?

  No, ceramic rocks or structural clay tiles are not allowed as they can cause damage to the heater that is not covered by the warranty. Use recognized sauna stones like Vulkanite.