1. Entwodiksyon
Mèsi pou acha aasing the Heinner Kopy 350WH HEM-350WH Espresso Machine. This manual provides essential information for the safe operation, maintenance, and troubleshooting of your appliance. Please read these instructions carefully before first use and keep them for future reference.
The Heinner Kopy 350WH HEM-350WH is designed to prepare espresso and cappuccino beverages. It features 3.5 bar pressure, 800 W power, a 240 ml capacity, a stainless steel filter, an aluminum boiler, and a glass carafe.
2. Enstriksyon Sekirite
Pou asire yon operasyon an sekirite, toujou swiv prekosyon sekirite debaz sa yo:
- Li tout enstriksyon anvan ou opere aparèy la.
- Pa plonje aparèy la, kòd elektrik la, oswa ploge nan dlo oswa nenpòt lòt likid.
- Debranche machin nan nan priz kouran an lè w pa ap itilize l epi anvan w netwaye l.
- Pa sèvi ak aparèy la si kòd la oswa ploge a domaje, oubyen si aparèy la pa fonksyone byen oswa si li domaje nan nenpòt fason.
- Sipèvizyon sere se nesesè lè nenpòt aparèy itilize pa oswa toupre timoun yo.
- Sèvi ak aparèy la sèlman pou objektif domestik li te prevwa a.
- Evite kontak ak sifas cho yo. Sèvi ak manch oswa bouton.
3. Pwodwi souview
Familiarize yourself with the components of your Heinner Kopy 350WH HEM-350WH Espresso Machine.

Figure 1: Heinner Kopy 350WH HEM-350WH Espresso Machine, front view. This image shows the espresso machine from the front, highlighting its compact design, white and black color scheme, and the portafilter assembly.

Figure 2: Heinner Kopy 350WH HEM-350WH Espresso Machine with two cups of coffee. This image displays the espresso machine in a kitchen setting, with two prepared coffee beverages (espresso and cappuccino) in glass cups, demonstrating its output.
Eleman prensipal yo:
- Tank Dlo
- Kontwòl bouton
- Manch Portafilter
- Nerjaveèi asye Filter
- Steam Wand (Milk Frother)
- Karaf vè
- Plato degoute
4. Enstalasyon ak Premye Itilizasyon
4.1 Debake
Carefully remove all packaging materials and ensure all parts are present. Dispose of packaging responsibly.
4.2 Netwayaj Premye
Before first use, wash the glass carafe, portafilter, and stainless steel filter in warm, soapy water. Rinse thoroughly and dry. Wipe the exterior of the machine with a damp twal.
4.3 Konble tank dlo a
Open the water tank lid and fill the tank with fresh, cold water up to the MAX level indicated. Do not overfill.
4.4 Priming ponp lan
To prime the pump and remove any air from the system:
- Asire w ke tank dlo a ranpli.
- Mete karafe an vè a sou plato degoute a.
- Ploge machin nan nan yon priz kouran apwopriye.
- Turn the control knob to the coffee brewing position. Water will start to flow into the carafe.
- Let approximately 100ml of water flow through, then turn the control knob to the OFF position. The machine is now primed.
5. Operasyon Enstriksyon
5.1 Fè espresso
- Prechofaj: Ensure the water tank is filled. Turn the control knob to the preheat position (usually indicated by a coffee cup symbol or a heating element symbol). Wait for the indicator light to show the machine is ready (typically 3-5 minutes).
- Ajoute kafe moulu: Place the stainless steel filter into the portafilter. Add desired amount of finely ground espresso coffee (approximately 7g per shot). Tamp the coffee lightly and evenly.
- Atache Pòtafiltè a: Align the portafilter with the group head on the machine and twist it firmly to the right until it is securely locked.
- EnplikasyonJwi: Place the glass carafe under the portafilter. Turn the control knob to the coffee brewing position. Coffee will begin to flow.
- Sispann brase: Once the desired amount of espresso is brewed (e.g., 30-60ml per shot), turn the control knob to the OFF position.
- Sèvi: Carefully remove the carafe and serve the espresso.
5.2 Making Cappuccino (Using Steam Wand)
To make cappuccino, you will first brew espresso as described above, then froth milk using the steam wand.
- Prepare Espresso: Brew your espresso into a heat-resistant cup.
- Prepare lèt: Fill a small pitcher with cold milk (dairy or non-dairy) to about one-third full.
- Aktive machin vapè: Turn the control knob to the steam position (usually indicated by a steam cloud symbol). Wait for the indicator light to show the machine is ready for steaming.
- Lèt kim: Submerge the tip of the steam wand just below the surface of the milk. Open the steam valve (if applicable, or turn the knob further to steam). Move the pitcher up and down gently to create foam. Continue until the milk reaches the desired temperature and consistency.
- Netwaye baton vapè a: Immediately after frothing, turn off the steam and wipe the steam wand with a damp twal pou anpeche rès lèt la seche.
- Konbine: Pour the frothed milk over your prepared espresso.
6. Antretyen ak netwayaj
Netwayaj regilye asire pèfòmans optimal epi pwolonje lavi machin espresso ou a.
6.1 Netwayaj chak jou
- Portafilter and Filter: After each use, remove the portafilter, discard used coffee grounds, and rinse the portafilter and filter under running water.
- Karaf vè: Wash the glass carafe after each use.
- Degoute Plato: Vide epi netwaye plato degoute a regilyèman pou anpeche debòde.
- Eksteryè: Siye eksteryè machin nan ak yon mou, damp twal. Pa sèvi ak pwodui netwayaj abrazif oswa épurateur.
6.2 Detartraj
Over time, mineral deposits (limescale) can build up in the machine, affecting performance. Descale your machine every 2-3 months, or more frequently if you have hard water.
- Prepare a descaling solution according to the descaler product instructions (or use a mixture of white vinegar and water).
- Ranpli tank dlo a ak solisyon detartrage a.
- Place the glass carafe under the portafilter.
- Run the machine through a brewing cycle until half of the solution has passed through.
- Etenn machin nan epi kite l repoze pou 15-20 minit.
- Run the remaining solution through the machine.
- Rinse the water tank and fill it with fresh water. Run several cycles with fresh water to thoroughly rinse out any descaling solution.
NAN. Depanaj
Si ou rankontre pwoblèm ak machin espresso ou a, gade pwoblèm ak solisyon komen sa yo:
| Pwoblèm | Kòz posib | Solisyon |
|---|---|---|
| Pa gen koule kafe | Water tank empty; Clogged filter; Machine not primed; Limescale buildup | Fill water tank; Clean filter; Prime the pump; Descale the machine |
| Kafe fèb | Insufficient coffee grounds; Coarse grind; Not tamped ase | Increase coffee amount; Use finer grind; Tamp coffee more firmly |
| Koule nan pòtfiltè a | Portafilter not securely attached; Gasket worn; Too much coffee grounds | Ensure portafilter is locked tightly; Contact support for gasket replacement; Reduce coffee grounds |
| Pa gen vapè ki soti nan baton an | Steam wand clogged; Machine not heated to steam temperature | Clean steam wand; Wait for steam indicator light |
Si pwoblèm nan pèsiste apre ou fin eseye solisyon sa yo, tanpri kontakte sèvis kliyan.
8. Espesifikasyon
| Karakteristik | Detay |
|---|---|
| Mak | HEINNER |
| Nimewo Modèl | HEM-350WH |
| Koulè | Blan |
| Dimansyon pwodwi (L x W x H) | 15 x 22 x 30.1 cm |
| Pwa atik | 1.61 Kilogram |
| Pouvwa | 800 Watts |
| Voltage | 240 Volts |
| Materyèl | Plastik, Metal, Vè |
| Fonksyon fèmen otomatik | Wi |
| Karakteristik | Stainless steel filter, Milk Frother, Removable reservoir |
| Kalite Coffee Maker | Machin espresso |
| Style | Modèn |
| Itilizasyon pwodwi espesifik | Kay |
| Itilizasyon pwodwi rekòmande | Andedan kay la |
9. Garanti ak sipò
Pou enfòmasyon sou garanti a ak sipò kliyan, tanpri al gade dokiman ki vini ak acha ou a oswa kontakte détayan/fabrikan an dirèkteman. Kenbe prèv acha ou a pou reklamasyon garanti.





