ARRIS NVG468MQ Wireless Gateway User Manual

Entwodiksyon

The ARRIS NVG468MQ Gateway is designed to provide reliable wireless connectivity and high-bandwidth potential for your home or business network. It features dual-band concurrent Wi-Fi with 802.11ac Multiple-Input and Multiple-Output (MIMO) technology, which helps eliminate the need for wired connections to devices like set-top boxes. With four 10/100/1000 Ethernet ports, it offers flexible options for setting up a robust home network, allowing users to easily share printers, data, music, and video files across all their Wi-Fi enabled devices.

Enfòmasyon sou Sekirite

AVÈTISMAN: This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures. Adequate measures include increasing the physical distance between this product and other electrical devices. Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Atansyon FCC: Any changes or modifications not expressly approved by the manufacturer could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Operations within the 5.15 - 5.25 GHz band are restricted to indoor use only.

Deklarasyon sou ekspoze radyasyon: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated maintaining a minimum distance of 27 cm between the device and your body.

Kondisyon pou sèvis: In the event of equipment malfunction, if further warranty, or when exchange a product deemed defective. Under FCC rules, no customer is authorized to repair this equipment. If a restriction applies regardless of whether the equipment is in or out of warranty.

Kontni pake

Ensure all items are present before proceeding with installation.

• ARRIS NVG468MQ Wireless Gateway Router
• Ethernet kòd
• Adaptè pouvwa

Pwodwi souview

Figi 1: Devan view of the ARRIS NVG468MQ Wireless Gateway, showing the status indicator lights.

Figi 2: Dèyè view of the ARRIS NVG468MQ Wireless Gateway, displaying various ports including Ethernet, ONT, Phone Line, USB, and Power.

Gateway Status Indicator Lights and Port Configuration

The gateway provides intuitive status indication via colored LEDs on the front panel. Understanding these indicators is crucial for proper operation and troubleshooting.

Figi 3: Detailed diagram showing the LED indicators and their meanings, along with a clear labeling of all ports on the gateway.

Enstalasyon

Follow these steps to properly set up your ARRIS NVG468MQ Wireless Gateway.

Alimantasyon ak Kabaj Inisyal

1. Connect the power supply cord to the power connection on the gateway.
2. Plug the power supply into an appropriate electrical outlet.
3. Allow the gateway to power up. The Power LED will turn green to indicate that the gateway is powered correctly.

ONT Broadband Setup

Use the following procedure to connect the gateway to the Optical Network Terminal (ONT) Ethernet port:

1. Connect an Ethernet cable from the ONT Broadband port on the back of the gateway.
2. Konekte lòt bout kab Ethernet a ak koneksyon ONT kap vini an.

Enstalasyon MoCA

Use the following procedure to connect the gateway to a Cable line:

1. Connect a F-connector terminated coaxial cable to the Cable Line terminal on the back of the gateway.
2. Connect the other end of the coaxial cable from the gateway to the cable service connection.

Digital Phone Service Setup

Use the following procedure to connect the gateway to a digital phone line:

1. Connect the supplied RJ11 terminated phone cable to the Phone port on the back of the gateway.
2. Konekte kab telefòn lan ak yon telefòn oswa yon faks.

REMAK: Use a RJ-45 to RJ-11 splitter to connect two phone lines.

Enstalasyon koneksyon Ethernet

Use the following procedure to make an Ethernet connection on the gateway:

1. Konekte kab Ethernet RJ45 apwovizyone a nan youn nan pò Ethernet ki sou do pòtay la.
2. Konekte kab Ethernet la ak pò Ethernet sou yon òdinatè lokal.

Enstriksyon Operasyon

Aksede a Web Entèfas Jesyon

Pou jwenn aksè nan Web Management Interface for advanced configuration:

1. Louvri a web navigatè, tankou Firefox, Chrome, oswa Microsoft Internet Explorer, nan òdinatè ki konekte ak pòtay la.
2. Tape adrès sa a nan ba adrès navigatè a pou ouvri ekran Kòd Aksè Obligatwa a: http://192.168.254.254

Aksè Web Paj Konfigirasyon Jesyon

REMAK: Lè sa aplikab, chwazi bouton lang ki apwopriye a nan kwen ki pi ba dwat nan Ekran Kòd Aksè Obligatwa pou kontinye nan lang ou chwazi a.

Pou jwenn aksè nan Web Paj konfigirasyon jesyon:

1. Bay Kòd Aksè Aparèy la, yon kòd inik ki enprime sou yon etikèt sou baz pòtay la.
2. Chwazi Kontinye.

Figi 4: Screenshot illustrating the web management interface login, showing where to enter the Device Access Code.

REMAK: The terms Device Access Code and Password are sometimes used interchangeably.

Broadband Configure Interface

The NVG468MQ Broadband Configuration screen is for initial configuration. Use the Broadband Configuration screen to configure the gateway to use the appropriate broadband connection type.

Antretyen

To ensure optimal performance and longevity of your ARRIS NVG468MQ Wireless Gateway, consider the following maintenance tips:

• Plasman: Place the gateway in a well-ventilated area, away from direct sunlight, heat sources, and moisture. Ensure there is adequate space around the device for air circulation.
• Netwayaj: Netwaye deyò aparèy la detanzantan avèk yon twal mou epi sèk. Evite itilize pwodui netwayaj likid oswa ayewosòl.
• Mizajou mikrolojisyèl: Tcheke manifakti a website or your service provider's instructions for available firmware updates. Keeping the firmware updated can improve performance, security, and add new features.
• Pouvwa monte bisiklèt: If you experience connectivity issues, a simple power cycle (unplugging the power adapter for 30 seconds and then plugging it back in) can often resolve minor problems.
• Jesyon kab: Ensure all connected cables (Ethernet, power, coaxial) are securely plugged in and not kinked or damaged.

Depanaj

If you encounter issues with your ARRIS NVG468MQ Wireless Gateway, refer to the following common troubleshooting steps:

• Pa gen pouvwa: Ensure the power adapter is securely connected to both the gateway and a working electrical outlet. Check the Power LED indicator. If it's off or red, try a different outlet or power cycle the device.
• Pa gen koneksyon entènèt: Check the Internet and Broadband LEDs. If they are red or off, verify your ONT and MoCA connections. Contact your service provider if the issue persists, as there might be a service outage or configuration problem.
• Pa gen Wi-Fi: Ensure the Wi-Fi LED is solid green. If not, press the Wi-Fi button on the front panel or check wireless settings via the web management interface. Verify your devices are connecting to the correct Wi-Fi network (SSID) and using the correct password.
• Vitès dousman: Try power cycling the gateway. Ensure your devices are within optimal range of the Wi-Fi signal. Consider using a wired Ethernet connection to rule out wireless interference.
• Pa Ka Aksè Web Entèfas: Ensure your computer is connected to the gateway via Ethernet or Wi-Fi. Double-check the IP address (192.168.254.254) in your browser. Clear your browser's cache or try a different browser.
• Forgotten Password/Access Code: Si ou pa kapab jwenn aksè nan web management interface due to a forgotten password, you may need to perform a factory reset. Refer to the "Power" LED status in the Product Overview section for factory reset instructions. Note that a factory reset will erase all custom settings.

For more complex issues or if the problem persists after following these steps, please contact your Internet Service Provider or ARRIS customer support.

Espesifikasyon

Garanti ak sipò

Limit responsabilite nou legal: ARRIS states that this is "THE BEST ROUTER 2G AND 5G".

Pwodwi sa a anjeneral vini ak yon 1-ane garanti from the seller. For specific warranty terms and conditions, please refer to your purchase documentation or contact the seller directly. The manufacturer, ARRIS, stands behind its products.

For technical support, troubleshooting assistance, or warranty claims, please contact your Internet Service Provider (ISP) or visit the official ARRIS support website. You may also find helpful resources and FAQs on the ARRIS brand store page on Amazon.

• Manifakti: Arris
• ARRIS Store on Amazon: Visit the ARRIS Store