Manyèl itilizatè Arris TM3402 DOCSIS 3.1 Telephony Cable Modem

To resolve the intermittent connection drops on your Arris TM3402, please follow these troubleshooting steps based on the manual:

• Check the Status Lights: Look at the front of the modem. The Pouvwa, US / DS, ak Sou entènèt indicators should all be solid. If the US/DS light is flashing or the Online light is off, the modem has lost its connection to the service provider.
• Verifye Koneksyon Fizik: Ensure the coaxial cable (Cable port) is screwed tightly into both the modem and the wall outlet. Loose cables are a common cause of intermittent drops.
• Power Cycle the Modem: Unplug the power cord from the back of the modem, wait 30 seconds, and plug it back in. This allows the device to re-establish a fresh connection with your service provider.
• Check Ethernet Ports: Note that the TM3402 typically only supports one active Ethernet port at a time. If you have multiple devices plugged directly into the back of the modem, only one will receive internet. For multiple devices (like your TV and printer), the modem should be connected to a separate Wi-Fi router.
• Reset faktori: If the issues persist, you can use a pin to press the recessed Reyajiste button on the back of the modem. Hold it for at least 10 seconds to restore factory settings.

Since your original provider was sold, you may need to contact your current internet service provider to ensure the modem is correctly provisioned on their new network, as signal levels may have changed.